TIL2017 – Empathy

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

If ideas were trails, this may be the best one I traversed. Let’s use sports.

Athletes and teams have an interesting existence. One hindrance of using player tracking data in sports right now is limited knowledge. Analysts don’t know what play was called which makes it hard to track if a player succeeded. In my notes, this is called the “partial view” and “media bullshit.” Talking heads are paid for entertainment, not accuracy.

Aaron Rodgers agreed to an interview because “When somebody thinks of you a certain way that’s not real or says something about you that’s not true, I … you know, that’s not me…You’re not seeing me the right way.””

The sports media regularly does for this. Andre Agassi said that much of his advertising image was not his idea. His story is closer to a teenage movie star than a gifted athlete. His story is one where you look back and wonder why more didn’t go wrong. Part of Agassi’s friction with the media and culture of tennis was because observers had a partial view.

Richard Jefferson went through something similar before the Olympics. The 2004 (bronze medal) Olympic team was cobbled together at the last moment with the poor coaching fit. People didn’t understand, said Jefferson, the flaccid chemistry of that team.

The partial media view was something John Urshel confronted when he retired from the NFL after a brain damage study was released. There were many stories Urshel said, but all were partial.

Non-athletes face this too. When the Pittsburgh Pirates baseball team signed players with bad stats the media became the real pirates. They didn’t get it, or rather, they didn’t have the same data. The executives on the Pirates were prioritizing different stats. While it looked like the players weren’t very good, they were quite good at what the team wanted. This was something Sam Hinkie explained to Ben Falk too.

Empathy begins with humility. I don’t know everything. It continues with curiosity. What else is there to know. It ends unresolved. I can’t know everything.

Empathy is the tree trunk that many other things I learned grow from. It’s required to be different, trust but verify, be curious, external objectivity, situations matter, arguing well, stakeholders, and talking to your customer.

That’s what I learned this year. Thanks for reading.

TIL2017 – Stakeholders

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

Eliud Kipchoge said, “one-hundred percent of me is nothing compared to one percent of my team.” Even solo-efforts like running a marathon take a team to get ready for. The best results come when those stakeholders are aligned.

Investors know this. “Permanent capital” like Trish and James Higgins, Brent Beshore, and Warren Buffett and Charlie Munger are the pinnacle. They are the stakeholders. It’s a committee of (nearly) one.

Other investors have similar situations. Wes Gray called it “educated capital.” Thomas Russo found business owners. John Montgomery uses stewardship questions as a screening tool. Good investment managers will follow Barry Ritholtz and Josh Brown’s et al. lead and communicate with their investors about how they think about something and why.

Investors are like spouses, it may be enriching to lie about the size of your returns but the truth will come out.

Non-investing businesses have stakeholders too, they’re called customers. Andy Rachleff said that successful startups must preach to the converted. They’ve reached the “shut up and take my money” meme stage.

Customer groups aren’t the only collections of stakeholders. The GMs, Ben Falk, and Jeff Luhnow all had to answer to owners, peers, fans, and the media.

Non-professional stakeholders are your family and friends. This is why Marcus Lemonis advocates for people to start businesses when they’re younger rather than older. Not having kids, he says, is a competitive advantage.

Morgan Housel said that few stakeholders is part of being like Elon Musk or any CEO. The stakeholders of ‘reading’ or ‘coaching soccer’ take a back seat to the business. Ken Grossman gave a first-hand account of this as he started the Sierra Nevada Brewing Company.

Malcolm Gladwell clarified this point about support in the Freakonomics podcast:

Everyone in our life makes it better or worse. Some people more, some people less. Success comes from filtering out the wrong stakeholders, as best you can, and then limiting the existing ones to only those you enjoy. From companies to families, the best results come from everyone not only rowing in the right direction but wanting to be in the boat.

TIL2017 – Conditions

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

America’s founding king is personal responsibility. Yet, conditions matter too. Introduce the same situation in different ways and the same person will have different responses.

Kara Swisher thought that maybe this contributed to the problems on social media. Without a real name or avatar, people act differently. The same goes for sharing, if it’s easy to tweet, post, snap or gram we will. If it’s easier it’s more frequent. I’d never taken a picture of food before Instagram.

Defaults are an example of conditions that matter. When schools switch apples for chips at the checkout, students take and – mostly – eat more apples. However, when they replace apple slices with french fries earlier in line, students switch from the default back to the fries.

Richard Jefferson found that the mood of San Diego was to relax. Unfortunately, this didn’t make him a better basketball player and he moved to Los Angelos.

Meb Faber found that the ten-year (plus?) holding period for angel investments instilled patience. Not getting his capital back was a good condition.

Cal Newport writes about Deep Work. This kind of effort is so important it should dominate your day but we get distracted by shiny objects. Newport’s blinders are designed to block out these things.

Alice Waters said that moving from Santa Barabara to Berkley changed her life forever.

When Eliud Kipchoge and his Nike compatriots tried to run a marathon in two hours they picked a setting at a low, flat, easy turning course. Those conditions matter.

Conditions were a common part of the Rory Sutherland Series too.

If conditions can make changes, we can design conditions for positive ones. Investors, athletes, and executives all make choices ahead of time. Generally:

  • Make good things easy.
  • Make bad things difficult.

Thanks to technology, tracking how you spend your time or money are easy. Use Wes Gray’s advice and “plan in system two.” For me this means logging out of Twitter, removing it from my phone, and creating a laborious password. These choices don’t prevent my using it but do keep me from picking this low hanging fruit. Conditions matter and conditions are malleable.

TIL2017 – Argue

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

As we saw in the Rory Week posts, presentation matters. Which is why we say to “argue well” rather than “avoid yes men.” Arguing well is doing, not avoiding. Here’s how people suggested it this year.

Matt Wallaert said he likes to return to Oregon because it’s the kind of place where you can argue with someone but still break bread – or in the Pacific Northwest case, drink beer. Good arguments don’t have baggage.

Charles Koch said they try to do this at his companies too. Remember, Koch said, the boss knows some things and the employees know other things. Both sets include important variables.

Within Bill Belichick’s New England Patriots, an argument is rewarded. It isn’t disagreeing for its own sake but having an opinion. Jamie Dimon said he’ll cancel meetings if people don’t do the work required for having an opinion ahead of time. Good arguments, conversations, and meetings are all preceded by preparation.

It’s his name that’s the brand, but Ken Burns encourages disagreement too. Even his interns can voice contrary opinions if they are developed and related to the subject at hand.

At Bridgewater Ray Dalio calls this “thoughtful disagreement.” Dalio believes in it so much that he’s built tools for people to share how they disagree and their domain accuracy. If someone is known for having accurate intuitions about an area their arguments are granted more weight.

Adam Grant said much the same thing in his interview with Shane Parrish. Aim for friendly competition said Grant, where you try to make each other better. This kind of environment requires giving rather than taking norms, explained Grant in the podcast and elaborated in his book.

Leaders have to create the environment for this. Gregg Popovich models it by disagreeing with his boss, General Manager RC Buford and encouraging it from the people under him. Other GMs have said that this is the kind of thing you should look for in hiring. Find people who can argue well.

This isn’t easy said John Montgomery. Often we want to hire people we like. Those people look like us, think like us, and talk like us. Agreement is comfortable, but as the adage goes; if we’re all thinking the same no one is thinking.

Disagree and be ready for discomfort. This surprised Dan Egan. Good arguments chip away at our beliefs about the world.

The archetype of argument might be Dwight Eisenhower who kept his inner circle running in circles. Ike never tipped his hand, especially in cards, about what he was thinking. Instead, he egged on one point of view in a morning meeting and took the other side in the afternoon. The Presidency may have been a demotion from Supreme Allied Commander, but Ike knew his subordinates were more likely to bend at the knee than stand up in opposition.

Good arguments aren’t off the cuff. They’re more like deep, heart-of-the-mater problems that matter. Too many smiles or too many tears are two signs you aren’t arguing well.

TIL2017 – External objectivity

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

Along with internal objectivity (know thyself) comes external objectivity. This is seeing the world as it is, not as you’d like it to be.

This came up as ‘tailwinds.’ That is, understand what part of your success wasn’t you. Wes Gray said that aside from the internet crash, any small-cap value investment went up. Michael Lombardi applied tailwinds to football to tease out if a team was good or bad. Absolute stats – see our Trust but Verify post – are limited. Instead, ask ‘compared to what?’

Bill Simmons wondered about this when he asked how good Dirk Nowitzki was. He tried to compare him to Kevin Durant but noted how difficult it was because they had different situations, Durant’s tailwinds are his teammates.

Maha Ibrahim and Kara Swisher talked about how this relates to gender. Like a bull market or a bad opponent, men have had tailwinds in tech. The men, these women note, often fail to recognize this.

Cliff Asness and Ray Dalio both wondered about the other side of their trades. Who is buying if you are selling? That’s a depth of objectivity neither of these successful investors has plumbed.

Objective thinking requires an out of body experience to not be tricked and instead be treated. Jason Calacanis advised to “think like a journalist.” Try to find the truth as you’d report it. Ken Burns said he tries to keep his thumb off the scale when he’s making his movies.

Matt Wallaert said to make sure you are solution agnostic. Esther Duflo saw this with her work in India and Africa. Our views of the world; political, social, physical influence our solutions. Our initial views are tainted. Instead, do what Wallaert and Duflo did, go out into the world and see what works.

Tailwinds, as runners and cyclist know, are hard to notice. All progress has friction, but some progress is helped along by outside factors. Try to figure out those factors and see the situation as clearly as you can.

TIL2017 – Know thyself

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

Many podcast and book subjects have an elevated level of self-awareness. As Richard Feynman put it, “you must not fool yourself and you are the easiest person to fool.”

In some ways this includes the advice to follow your passion. Ken Burns said to do what inly rejoices you. Many investors have said that investing only works if you enjoy the work. It’s too easy to hire hard work. Your competitive advantage is focused in areas where you’ll do extra work because you enjoy it.

Understanding yourself also means pointing a spotlight on your blind spots. For Jason Calacanis it was ignorance about Airbnb users. For Scott Fearon it was ignorance of California diners. For Alton Brown it was ignorance about his skills in front of the camera. Mistakes led to self-awareness.

Another moniker is “soft spots” which may be a weak spot in decision making. Daryl Morey had to move away from his soft spot for big men who hustled and rebounded. Marcus Lemonis had to move away from trying to fix the people in the business he bought. Gregg Popovich had to move away from one style of basketball.

Self-understanding is a true mirror, not a carnival one. Brad Gilbert wrote that he sees too many amateur tennis players get upset at themselves for missing shots. So what! You’re not Pete Sampras, writes Gilbert.

Without self-awareness, the heat of the moment can cook our choices. Some preempt this and make their decisions away from the fire. Wesley Gray said to plan in System Two, alluding to Kahneman’s personifications. Ray Dalio created a layer of filters to reduce emotion in decision making at his investment firm.

Even though people have struggled with this, two ideas from modern times can help; zero fucks and identity footprints.

Though rarely expressed with profanity, many subjects don’t care what other people think because they understand themselves. They know the goal better than anyone else – often as the founder – and work toward that.

Equally important is a limited identity footprint. Suffering, said the Buddha, comes from attachment. Or colloquially, disappointment is when reality doesn’t meet your expectations. The idea is the same; don’t be attached to unimportant things.

TIL2017 – Winning

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

There were two kinds of winning that came up this year. Neither was “all I do is win win win no matter what.”

Win big lose a little. Asymmetrical bets came up again and again. Jason Calacanis said in multiple podcasts that angel investing is a great idea for five percent of your net worth. Consider not just the financial upside, said Calacanis, but also non-financial ones like networking and knowledge. These combined ‘returns’ make angel investing a wise investment.

Jason’s advice was earned the hard way. When he was pitched on Airbnb he passed, imagining that only broke college students and serial killers would use the service. Errors of omission – like this – are the worst warned Bill Gurley and Marc Andreessen.

Jerry Kaplan had to explain this idea to his father. When Kaplan decided to start a startup rather than follow a corporate path his father assumed it was risky. Kaplan explained that the company shouldered the liabilities, not himself. His downside was limited, his upside was not.

Chris Cole explained this idea using the example of George Lucas and Star Wars. Lucas took a discounted director’s salary in exchange for future rights. Those future rights were at different levels. Merchandise sales were likely – to some degree. Sequels were likely – to a lesser degree. Video games, Disney themed cruises, and forty-years of runtime were unlikely. But as each thing became less likely it paid more. If Star Wars could live for fifty years it would be very valuable.

This idea can apply to sports too. Brad Gilbert advises amateur tennis players to not serve first because of the upside. If your opponent holds, that’s expected. If you break, that’s ‘worth’ more. If serve holds for the next three sets then you end up with a 3-1 lead, a numerical and psychological edge.

These small bets take a willingness to be wrong. Asymmetries only exists because large payouts are infrequent.

Choose games you can win. The second kind of winning was to choose your battles. This is the Buffett and Munger strategy of embracing limited understanding and filing things into a too hard pile.

In the 2017 NBA finals this came in the form of the Cavaliers strategy. They couldn’t beat the Warriors at their own game. They had to play a different way.

Another from sports was Gilbert on the tennis court. One problem amateurs have, he wrote, is that they play to look good rather than to win. Looking good means ripping winners down the line. Winning means returning serves to the center. The latter game is much easier to conquer.

Dwight Eisenhower knew this too, and so did his brother who told him to “never get into a pissing match with a skunk.” Ike’s military history and experience directed him away from fighting in Vietnam and Korea. It also guided him in the mano a mano battles on the hill.

In her work in poor countries, Esther Duflo conducted studies that could be repeatable. Rather than large, sweeping changes, Duflo, and her colleagues looked for small things that could make a difference. They found that gifted bed nets, incentivized vaccines, and efficient micro-credit were all positive small changes that could cascade into large effects. That’s winning.

Both of these strategies; asymmetrical plays and favorable situation, require humility. In the first there may be many small loses before a big win. In the second it means walking away from something because you can’t do it well.

TIL2017 – Curiosity

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

Readers are curious. Entrepreneurs are curious. Juvenile delinquents are curious. Yvon Chouinard pointed out this idea and it appears again and again. Each of these people wants the world to exist in a different form.

When the college dropout codes a technology pillar it’s because they were curious. People without the right avenues, wrote Ken Grossman, are troublemakers. This line is narrower than we realize.

More than a handful of podcast guests say curiosity is fun. It’s like hunting for Easter eggs said Wesley Gray. Curiosity was what Joe Peta did as part of his rehab. Walter Isaacson said a “playful curiosity” was what separates Da Vinci from Dariano (me, you). Tyler Cowen said it’s like being Sherlock Holmes.

These investigators of intrigue often suggest we go. Cowen said books are a great way to learn about things but to really taste a place you have to go there. Jenn Hyman said she got her business idea not while in business classes at Harvard but in her sister’s apartment. Esther Duflo went to Africa and India to solve the questions her curiosity produced.

Before you go, wrote Peter Thiel, believe there are secrets to find. If you go without expecting (hoping) to find something then nothing you will find.

Thomas Russo told Ted Seides to listen to things that surprise you. That’s what happened during Peta’s rehabilitation and deliberation. Why did this baseball team have that record?

To channel Charlie Munger, it will also help to know where not to go. That can be school. Ben Sasse said school is okay, but we need more options. Bloggers like James Altucher and Seth Godin disagree. So might Alice Waters.

Instead of school, go and ask a lot of questions. Scott Norton did this for his ketchup company. He asked experts at making food and experts at eating it. Marcus Lemonis said that he’s like an infant, asking why, why, why.

Brian Grazer wrote a book about curiosity. Brad Gilbert started his own little book about it. Gilbert lost a tennis match to an oaf. How did he beat me? Gilbert wondered. He sat down to watch the guy’s next match and tracked his play, taking notes in a little black book. At their rematch, Gilbert won and he expanded his notes to include more players.

Let curiosity sprout come from novel notions.

Ken Burns said he never picks films because he knows about the subject. He does the opposite. He picks things he doesn’t know about. Jason Calacanis advised pretending you’re a journalist.

The quality of curiosity is quantity. Alton Brown called it the greatest force in the universe. Kevin Delaney said that success comes from ideas.

If I were magical this is the first spell I’d learn. I’d cast curiosity.

 

TIL2017 – Trust but verify

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

“Trust but verify,” – a Russian expression – is helpful and relevant with more accurate and accessible data. Data is a key to the right lock.

Feelings are not facts said Ray Dalio, Ken Burns, and Travis Sawchik. Each of them encourages us to move from the world we expect to the world that exists. Included in the basket of feelings are opinions, biases, inclinations, and ideas. We have to test that stuff.

One favored verification is out of sample tests. This test, said Cliff Asness, is “very calming.” Dalio suggests we find timeless and universal data.

We don’t tend to do that. Instead, we can get tripped up. Extrapolation is a common downfall in sports like the NFL.  Blowout wins in college football, for example, is a poor predictor.

Other times we need to verify how much numbers really matter. Ben Sasse said that a 40:1 student to faculty relationship sounds a lot better than 300:1, but doesn’t matter. So long as there are “five nerds” doing all the talking, the experience for the rest of the students is mostly the same.

Numbers like 99% can be convincing too but upon further inspection may not be. Former football lineman John Urshell expressed doubts about how often brain damage occurs in football.

Other times we can see a complicated system. This is often just marketing said Wesley Gray.

Ideally, we get to control the data from the point of collection. Ben Falk said this is what happens with the Philadelphia 76ers. The team tracks three-point shots made in practice. The players have to prove themselves before they get the green light during a game.

Data control is what sent Esther Duflo into the field. She was concerned that too much foreign aid was assigned by demand and supply wallahs. “Wallah” is Indian for a person involved with a specific thing. Duflo et al. call politicians from both sides to the carpet. Why? They don’t verify their assumptions. Rather than parroting that supply/demand will fix X, run experiments to see what really happens.

When asked about what led him away from market cap weighting, John Montgomery gave Barry Ritholtz this answer, “research.” It’s a funny moment in the interview. Rather than pontificate Montgomery levels. In the same interview, Montgomery explained how he tracks his time. It’s laborious, he said, but it’s something he needs to do if he’s going to verify how he spends his time.

The Nike running team did this with Eliud Kipchoge. Rather than assume that marathon times were a good indicator, they measured oxygen, gait, and diet to verify that the runners were performing at their peak.

Layered on to all this is our biases. The The GMs talk about solving this problem and come up with some good ideas such as writing down your ideas and revisiting and blind voting.

Infinite verification is impossible but basic verification is not. A few calculations or internet searches can give us some idea whether to trust, or verify more.

 

 

TIL2017 – Be Different

Supported by Greenhaven Road Capital, finding value off the beaten path.

This post is part of the TIL2017 Summary Series.

We’ve already had a post about Being Different. It was like the song of the year though, so it gets repeated here.

Being Different is valuable because it distinguishes you from others. It’s like when my seven-year-old daughter says ‘Let’s race!’ but speeds off before telling me where the finish line is. If the end is different you can be the first one there.

Danny Meyer did this for restaurants. He wanted to put flavor notes together in a new way. He wanted to emulsify tastes. He wanted new food in New York – and he’s largely succeeded.

We can hold up Meyer and the others in hindsight but the journey to different is lonely. You have to be a loner, a cynic, a skeptic wrote Scott Fearon to be a short seller. Jason Calacanis warned against investing in obvious things. Meb Faber said that “me too” funds will often fail. Marc Andreessen said to look beyond the non-obvious.

Okay. How?

One way to be different is to do something you know. Andy Rachleff suggested this. Create something that you love to use, said Rachleff. In other words, eat your own dog food.

Another way is to learn about something. This is what Scott Norton did when he created a new ketchup brand. If there’s a manual about how to do a thing, it’s not a new thing Norton said.

Marc Andreessen would tell you to look at fringe groups. What are they doing? We see this through history like when the radio went from a novelty to a luxury to a necessity. Cars, phones, dishwashers too.

Sometimes you won’t be different. This is why Gimlet Media doesn’t have a sports show said Alex Blumberg. Until they can do something different than the existing podcasts they’ll sit out.

Sometimes your different thing will be really different. Who, for example, would want to watch eleven hours of civil war pictures? Ken Burns found out that a lot of people would. Burns and Alton Brown both succeeded because they remixed existing ideas to make something new. For Brown that epiphany was when he wondered what a combination of Julia Child, Mr. Wizard, and Monty Python might look like.

Different isn’t a Silver Bullet. The thing still has to be excellent. Jenn Hyman tested the Rent the Runway idea on her sister and friends in college. Scott Galloway tells his NYU Stern students – and anyone else who listens – to build a great product before you worry about marketing. So does Ryan Holiday.

If the different thing succeeds it will be temporary. Others will join this one person race. Edges don’t remain said Ed Thrope. Sports is a petri dish full of examples from Jeff Luhnow to Daryl Morey to The NFL.

Being different will always be hard and sometimes be valuable.