One skill rising in importance is choosing when to use technology. Circa June 2021, it’s pretty clear that technology does two things really well: repeated calculations and reductions in space. Rory Sutherland credits the Covid pandemic with normalizing video calls, a service wrongly pitched as the poor man’s travel rather than the rich man’s call.
Covid has also highlighted scientific accomplishments. What used to take a graduate student (or twos) career, now takes minutes. Via the BBC:
“When I was a young scientist we did this manually and it was very laborious. To get the sequence of a Coronavirus it would have taken at least a full graduate student’s career and maybe more. Now we can do it in a few minutes.” – Marilyn J Roossinck
But just because we can use tehcnolgoy to reduce distance or make calculations doesn’t mean we should.
“One of the things that has become clear is that remote work is more efficient than in-person work. But, there’s kinda a couple of things it’s probably not as good at. One is creativity and the other is tough conflict resolution.”
Work from home is different.
When explaining the idea of jobs-to-be-done, JTBD, Bob Moesta asks his interviewer if they like steak or pizza. ‘Well I like both’ they respond. ‘Right!’ Moesta says. Sometimes the situation calls for pizza and sometimes it calls for steak. That’s the kind of mindset good technology use calls for. What about a situation makes it better for the room or using Zoom?